The Desert Wine Guy - My Recent Experience With The "Wine Of The Month Club"

  

   Today I want to just do a quick little article concerning a recent experience I had with the Wine of The Month club (http://www.wineofthemonthclub.com/). On November 19, 2016 I ordered three (3) bottles of their 2012 Supper Club Cabernet Sauvignon. One night shortly after receiving these bottles I retired upstairs to my study to do a review on the wine and just get to the point.....I was terribly disappointed. The wine was so bad that I could only take a few sips of it before heading downstairs to the Kitchen sink which was the final stop for this wine. It's not often that I cannot find a use for a wine but in this case I had to make an exception. The wine was so bad that I didn't even want to waste my time or yours in doing a review. Moving to my wine (only) Facebook (https://www.facebook.com/DesertWineGuy/) I posted a picture of the wine and simply posted the following "Heavy note of Prune and acidic....THAT'S IT! Ultra light in glass. No need to say anything more let alone waste time on a review." A couple of days later I sent an E-Mail to the Wine of The Month Club requesting that they substitute the three bottles of Supper Club for three bottles of the 2009 Rioja Vina Eguia Tempranillo (OUTSTANDING WINE) which was the same price. So, I waited for approximately 4 days and to my disappointment I heard nothing back from them. Looking at their "Frequently Asked Questions Page" I noticed that the first question on this page was the following:

"Q. What if I get a wine that I don't like or just doesn't taste right?
A. We guarantee your satisfaction with every wine you receive from WINE OF THE MONTH CLUB. Occasionally, you may discover a bottle which has not traveled well. Tell us. We'll replace it or reimburse the purchase price."

2012 Supper Club - Cabernet Sauvignon

   Aside from this question and answer, Paul Kalemkiarian, the owner of the wine club is quoted on a Vimeo site (https://vimeo.com/181801536) as saying the following "Here is my guarantee: You never pay for a wine you do not like. If for any reason at all you don't think the wine is for you, call or email us and we will send you something you do like… no questions asked." Well that settled it I wanted three bottles of different wine. I have never had cause to check out this aspect of the wine Club of The month previously (which is a good thing) and now was as good a time as any. After waiting approximately four (4) days I decided to call them instead. Looking at their main page I noticed two (2) phone numbers and called one (1) of them at 626-303-1690. I was given the run around there by a computerized voice prompting me to punch in the directory of the person I was trying to contact, there was no other option available (yes I pressed 0). Now I was starting to become a little irritated but noticed another phone number (1-88-949-9463) and I called that one. This time a very pleasant Lady answered and I informed her of my displeasure with the wines and inquired of HER if I could substitute the three (3) bottles of the 2009 Rioja Vina Eguia Tempranillo. The employee on the other end gave what sounded like a very sincere apology for my experience with the Supper Club wine and agreed instantly to my suggestion. She informed me that the wine would go out in the Morning as their mail had left for the day and that I would get the wine Friday.

2009 Rioja Vina Eguia Tempranillo

   I have to say that while my E-Mail was unanswered I am willing due to my past experiences with the wine club to chalk this up to possibly heavy volume due to the holiday season. I have dealt with the Wine of The Month Club many times in the past and have been always very happy with their wines and customer service, that included this recent experience.  I have even written an article on the club (http://desertwineguy.blogspot.com/2014/12/the-desert-wine-guy-review-of-wine-of.html). If you are looking for a very reasonably priced wine club that offers great deals on mostly very good to great wines I highly recommend you give the Wine of The Month Club a shot.

                                                                                                                 The Desert Wine Guy

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